Privacy Policy

This Privacy Policy describes how Lendel VIP Cleaning LLC, a Washington State limited liability company doing business as "Lendel VIP Cleaning" ("Company," "we," "us," or "our"), collects, uses, discloses, and safeguards your personal information when you visit our website at lendelvip.com (the "Site") or engage our cleaning services. This policy is designed in compliance with the Washington Consumer Protection Act (RCW 19.86), the Washington Data Breach Notification Law (RCW 19.255.010), and applicable federal regulations including CAN-SPAM, TCPA, and COPPA.

By accessing the Site or using our services, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Site and our services.

1. Information We Collect

1.1 Information You Provide Directly

When you contact us, request a quote, or book a service, we may collect:

• Full name
• Phone number (mobile and/or landline)
• Email address
• Physical address or property address for service
• Type, size, and condition of property
• Service preferences, special instructions, and scheduling details
• Payment information (processed securely through third-party payment processors — we do not store credit card numbers)
• Any communications you send us via phone, email, text, or contact form

1.2 Information Collected Automatically

When you visit the Site, we automatically collect certain technical data through cookies and analytics tools:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Device type (desktop, mobile, tablet)
• Pages viewed, time spent on each page, and navigation path
• Referring website URL or search query that led you to the Site
• Date and time of visit

1.3 Consumer Health Data

In compliance with the Washington My Health My Data Act (RCW 19.373), we affirm that we do not knowingly collect, use, store, or sell consumer health data as defined under RCW 19.373.010. If you voluntarily disclose health-related information (e.g., allergies, chemical sensitivities) in connection with a service request, such information is used solely for the purpose of customizing our cleaning service to your needs and is not shared with third parties.

2. How We Use Your Information

We use the information collected for the following purposes:

• Service delivery: To respond to inquiries, provide quotes, schedule and perform cleaning services, and communicate about your appointments
• Customer communication: To send appointment confirmations, reminders, follow-ups, receipts, and service-related notices
• Business operations: To process payments, maintain records, manage our workforce, and improve service quality
• Website improvement: To analyze usage patterns, optimize our Site, and enhance user experience
• Marketing (with consent): To send promotional offers, seasonal specials, or newsletters — only with your prior express consent and with an option to opt out at any time
• Legal compliance: To comply with applicable Washington State and federal laws, respond to legal processes, and enforce our Terms of Service

We do not sell, rent, lease, or trade your personal information to third parties for their marketing purposes.

3. How We Share Your Information

We may disclose your personal information only in the following limited circumstances:

Recipient	Purpose	Data Shared
Payment processors	Process transactions securely	Payment details only
Email service (Resend)	Send transactional emails	Name, email
Analytics (Google Analytics)	Website traffic analysis	Anonymized usage data
Cloud hosting (Vercel)	Website hosting and delivery	Technical request data
Law enforcement or regulators	If required by law, subpoena, court order, or government authority (RCW 19.86)	As legally required
Business successors	In the event of a merger, acquisition, or sale of business assets	All customer records

All third-party service providers are contractually obligated to protect your data and use it solely for the purposes specified.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience:

• Essential cookies: Required for basic Site functionality (e.g., remembering preferences)
• Analytics cookies: Google Analytics collects aggregated, anonymized data about how visitors use the Site. Google's privacy policy governs their data handling.

You may control cookie settings through your browser preferences. Disabling cookies may limit certain Site features. We do not use cookies for behavioral advertising or cross-site tracking.

5. Data Retention

We retain your personal information as follows:

• Contact form submissions: Up to 2 years from the date of submission
• Customer service records: For the duration of the business relationship plus 3 years, or as required by Washington State tax and business record retention requirements
• Payment records: As required by applicable tax law (typically 7 years per IRS requirements)
• Website analytics data: Retained in anonymized form by Google Analytics per their retention settings

After the retention period, personal data is securely deleted or anonymized.

6. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information, including:

• SSL/TLS encryption for all data transmitted through our Site
• Secure, encrypted storage for sensitive business data
• Access controls limiting data access to authorized personnel only
• Regular review of security practices and third-party service providers

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Data Breach Notification

In the event of a data breach involving your personal information, we will comply with the Washington Data Breach Notification Law (RCW 19.255.010):

• We will notify affected Washington residents no later than 30 days after discovering the breach
• If the breach affects more than 500 Washington residents, we will also notify the Washington State Attorney General within the same timeframe
• Notification will include the nature of the breach, types of information affected, and steps you can take to protect yourself

8. Your Rights

As a resident of Washington State, you have the following rights regarding your personal information:

• Right of access: You may request a copy of the personal information we hold about you
• Right to correction: You may request that we correct any inaccurate or incomplete information
• Right to deletion: You may request deletion of your personal information, subject to our legal retention obligations
• Right to opt out: You may opt out of any marketing communications at any time by clicking "Unsubscribe" in any marketing email, replying "STOP" to any marketing text, or contacting us directly

To exercise any of these rights, please contact us using the information in Section 13 below. We will respond to your request within 30 days. We will not discriminate against you for exercising your privacy rights.

9. Marketing Communications Compliance

9.1 Email (CAN-SPAM Act)

All commercial emails we send comply with the CAN-SPAM Act (15 U.S.C. § 7701). Each marketing email will:

• Clearly identify itself as a promotional message
• Include our valid physical business address
• Provide a clear and conspicuous opt-out mechanism
• Honor opt-out requests within 10 business days

9.2 Text Messages and Calls (TCPA)

In compliance with the Telephone Consumer Protection Act (47 U.S.C. § 227):

• We will not send automated marketing text messages or make robocalls without your prior express written consent
• You may revoke consent at any time by replying "STOP" or contacting us directly
• Service-related communications (appointment confirmations, reminders) that you have requested are not considered marketing

10. Children's Privacy

Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 in compliance with the Children's Online Privacy Protection Act (COPPA). If we learn that we have inadvertently collected personal information from a child under 13, we will promptly delete such information. If you believe a child has provided us with personal data, please contact us immediately.

11. Third-Party Links

Our Site may contain links to third-party websites (e.g., social media, review platforms). We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party site you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Post the revised policy on this page

Your continued use of the Site or our services after the posting of a revised policy constitutes your acceptance of such changes.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your data is handled, please contact us:

• Business name: Lendel VIP Cleaning LLC
• Owner: Erik Lendel
• Email: hello@lendelvip.com
• Phone: +1 (XXX) XXX-XXXX
• Address: Vancouver, WA
• Website: lendelvip.com